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Support and Status

Get help with Debitura and monitor platform health.

Getting Support​

Support Center​

Visit our Support Center for:

  • Knowledge base articles
  • Common integration questions
  • Step-by-step guides
  • Troubleshooting tips
  • FAQ

Contact Support​

For technical integration questions:

  • Email: api-support@debitura.com
  • Response time: Within 24 hours
  • Include: API request/response, error messages, timestamps

For account and billing questions:

For urgent production issues:

  • Email: urgent@debitura.com
  • Include: Severity, impact, affected systems
  • Available: 24/7 for critical issues

Platform Status​

Status Page​

Monitor Debitura platform health at:

status.debitura.com

The status page shows:

  • Current operational status
  • Ongoing incidents
  • Scheduled maintenance
  • Historical uptime
  • API performance metrics

Subscribe to Updates​

Get notified about incidents and maintenance:

  • Email notifications
  • SMS alerts (critical issues)
  • Webhook notifications
  • RSS feed

API Status Codes​

Understanding API responses:

Success Codes​

CodeMeaningDescription
200OKRequest successful
201CreatedResource created successfully
204No ContentSuccessful with no response body

Client Error Codes​

CodeMeaningDescription
400Bad RequestInvalid request parameters
401UnauthorizedInvalid or missing API key
403ForbiddenInsufficient permissions
404Not FoundResource does not exist
409ConflictResource state conflict
422Unprocessable EntityValidation error
429Too Many RequestsRate limit exceeded

Server Error Codes​

CodeMeaningDescription
500Internal Server ErrorUnexpected server error
502Bad GatewayTemporary service issue
503Service UnavailableService temporarily down
504Gateway TimeoutRequest timeout

Service Level Agreement​

API Uptime​

Target availability: 99.9% uptime

  • Calculated monthly
  • Excludes scheduled maintenance
  • Monitored 24/7

Scheduled maintenance:

  • Announced 7 days in advance
  • Performed during low-traffic hours
  • Typical duration: 1-2 hours

API Performance​

Target response times:

  • Simple queries: < 200ms (p95)
  • Complex operations: < 1000ms (p95)
  • Webhook delivery: < 5 seconds

Rate limits:

  • Standard tier: 100 requests/minute
  • Premium tier: 1000 requests/minute
  • Burst allowance: 2x rate for 10 seconds

Troubleshooting Resources​

Debug Mode​

Enable detailed error responses in sandbox:

curl https://api.sandbox.debitura.com/v1/cases \
  -H "Authorization: Bearer deb_test_your_key" \
  -H "X-Debitura-Debug: true"

Request IDs​

Every API response includes a unique request ID:

{
  "request_id": "req_abc123def456",
  "data": { ... }
}

Use request IDs when contacting support to help us locate and debug specific requests.

Webhook Testing​

Test webhook endpoints using our webhook tester:

  • Available in sandbox environment
  • Trigger test events manually
  • Validate webhook signatures
  • Inspect payload structure

Community and Resources​

Developer Community​

  • GitHub Discussions: Share integration patterns
  • Developer Blog: Integration guides and best practices
  • API Changelog: Latest API updates

Documentation Feedback​

Help us improve these docs:

  • Report errors or outdated information
  • Suggest new topics or examples
  • Share your integration story

Contact: docs@debitura.com

Emergency Contacts​

Critical production issues:

  • Create urgent ticket via portal
  • Email: urgent@debitura.com
  • Include: severity, systems affected, business impact

Data security concerns:

Compliance questions: