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Welcome to the Collection Partner Platform! This guide will help you get started with managing debt collection cases assigned to you by Debitura.

Who is this for?​

This documentation is for:

  • Collection agencies assigned cases by Debitura clients
  • Law firms handling legal collection matters
  • Exclusive partners with direct case assignments
  • Legal network members bidding on cases through the lead system

What you'll learn​

This guide covers everything you need to know to work effectively with Debitura:

Portal guides​

Learn how to navigate and use the partner portal for daily operations:

  • Understanding your dashboard and case inbox
  • Managing cases and updating statuses
  • Recording payments and tracking your balance
  • Communicating with clients and debtors

Workflows​

Master key processes for successful case management:

  • Meeting SLA requirements with timely status updates
  • Handling payments and understanding the ledger system
  • Bidding on cases through leads and quotes
  • Building relationships with clients
  • Managing shadow client cases

API access (coming soon)​

Future API integration will allow automation of:

  • Case status updates
  • Payment recording
  • Data synchronization
  • Reporting and analytics

Getting started​

Most partners use the web portal for day-to-day operations. No technical setup is required - just log in and start managing your cases.

Next step: Continue to Portal Overview to familiarize yourself with the platform.

Support​

If you need help:

Partner types explained​

Exclusive Partners​

You receive cases assigned directly from specific clients. These assignments are based on:

  • Geographic coverage
  • Case type specialization
  • Partner capacity and performance
  • Client preferences

You can bid on cases through the lead system:

  • Browse available leads
  • Submit quotes with pricing and timeline
  • Win cases based on competitive pricing
  • Build reputation through successful collections

Each partner type has specific workflows tailored to their engagement model.