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Portal Overview

The Collection Partner Portal is your central hub for managing assigned cases, communicating with clients, and tracking your performance.

Accessing the portal​

URL: partner.debitura.com

Login credentials: Provided by your Debitura account manager upon partnership activation.

Browser requirements:

  • Chrome, Firefox, Safari, or Edge (latest versions)
  • JavaScript enabled
  • Cookies enabled for authentication

Dashboard overview​

When you log in, you'll see your dashboard with:

Key metrics​

  • Active cases - Total number of cases currently assigned to you
  • Payment volume - Total amount collected this month
  • SLA compliance - Your performance against required update timelines
  • Open leads - Available cases you can bid on (Legal Network partners)

Quick actions​

  • View new case assignments
  • Record payments
  • Update case statuses
  • Submit status reports

Alerts and notifications​

  • Cases approaching SLA deadlines
  • New case assignments
  • Payment confirmations
  • Client messages
  • Lead opportunities (Legal Network)

Case Management​

Access and manage all your assigned cases:

  • Case inbox - New and active cases requiring attention
  • Case details - Full case information, documents, and history
  • Status updates - Report progress and activities
  • Payment recording - Log payments received from debtors

Communication​

Stay in touch with clients and the Debitura team:

  • Messages - Internal messaging with clients and Debitura
  • Documents - Upload evidence and case documentation
  • Notes - Add internal case notes

Financial​

Track your earnings and balances:

  • Partner ledger - Your balance with Debitura
  • Payouts - History of payments to you
  • Invoicing - Generate invoices for services

Leads & Quotes (Legal Network only)​

Bid on available cases:

  • Browse leads - View available case opportunities
  • Submit quotes - Bid on cases with pricing and timeline
  • Awarded cases - Cases you've won through bidding

Reports & Analytics​

Monitor your performance:

  • Performance dashboard - Success rates, collection rates, SLA compliance
  • Case statistics - Volume, value, and outcomes
  • Export data - Download reports for analysis

Settings​

Configure your profile and preferences:

  • Company profile - Update your firm information
  • Team members - Manage user access for your team
  • Notifications - Configure email and in-app alerts
  • Service areas - Update your geographic coverage and capabilities

User roles and permissions​

Different team members can have different access levels:

Administrator​

  • Full access to all portal features
  • User management
  • Financial data access
  • System configuration

Case Manager​

  • View and update cases
  • Record payments
  • Submit status updates
  • Access client communications

Finance​

  • View ledger and financial data
  • Generate invoices
  • Download payment reports
  • Limited case viewing

Read-only​

  • View case information
  • Access reports
  • No editing capabilities

Mobile access​

The portal is mobile-responsive and can be accessed from smartphones and tablets:

  • Responsive design adapts to screen size
  • Touch-optimized interface
  • Full functionality on mobile devices
  • Native apps coming soon

Getting help in the portal​

In-app support​

  • Help icon (?) - Contextual help on each page
  • Support chat - Live chat with Debitura support (business hours)
  • Feedback button - Report issues or suggest improvements

Documentation​

  • This guide (you're reading it!)
  • Video tutorials (coming soon)
  • Quick reference cards (coming soon)

Next steps​

Now that you understand the portal layout, learn how to: