Managed Cases

Submit and monitor cases on behalf of your own clients.

When to Use Managed Cases

Some collection partners have their own client relationships—businesses that come to you directly rather than through Debitura. With managed cases, you can submit these cases to Debitura's network while maintaining your client relationship.

Use managed cases when:

• Your client doesn't have a Debitura account
• You want to leverage Debitura's partner network for jurisdictions you don't cover
• You need to track cases you've referred out

How It Works

Your Client → You (Managing Partner) → Debitura → Collection Partner
                                                        ↓
                                               Works the case
                                                        ↓
You monitor progress ←──────────────────────── Updates & payments

1. You create a case via POST /managed-cases with your client's details
2. Debitura assigns the case to an appropriate collection partner
3. The assigned partner works the collection
4. You monitor progress via GET /managed-cases endpoints
5. When payment is collected, you're notified

Managing Partner vs Collection Partner

Role	What You Do	Endpoints
Collection Partner	Work cases assigned to you	GET /cases, POST /cases/{id}/payments
Managing Partner	Submit cases, monitor progress	GET /managed-cases, POST /managed-cases

You can be both simultaneously—working some cases directly while referring others out.

Limitations

As a managing partner, you cannot:

• Record payments (only the collection partner can)
• Close cases
• Edit case details

You can:

• View case details and timeline
• Read chat communications
• Monitor payment status
• Access case files

API Endpoints

Endpoint	Purpose
POST /managed-cases	Create a case for your client
GET /managed-cases	List cases you've submitted
GET /managed-cases/{id}	View case details
GET /managed-cases/{id}/timeline	View case history
GET /managed-cases/{id}/payments	View payments collected

For full endpoint documentation, see the API Reference.