Collection Partner Guide
Documentation for collection agencies and law firms using Debitura's platform.
Overview
Collection partners use Debitura to manage assigned debt collection cases, communicate with clients, and track payments.
What you'll find here
- Start here - Introduction to the collection partner platform
- Portal guides - How to use the partner portal:
- Dashboard and case inbox
- Case management and status updates
- Payment recording and ledger
- Communication with clients
- Workflows - Detailed guides for:
- Status updates and SLA compliance
- Payments and partner balance
- Leads and quotes (bidding)
- Client relationships
- Managing partner cases (shadow clients)
- API documentation - Future API for automation (coming soon)
- Troubleshooting - Common issues and solutions
Partner types
- Exclusive Partners - Assigned cases directly
- Legal Network - Bid on cases through lead quotes
Getting started
Most collection partners use the web portal for day-to-day operations. API access is coming soon for partners who need automation.
Check out the Portal Overview to get started!