Track Case Status

Monitor case progress through webhooks or polling.

Business context: See Case Status & Email Updates for what each status change means operationally.

Key Fields

Field	Description
lifecycle	Current state (e.g., Active, Paused, Closed)
closeCode	Outcome reason (only when Closed)
closeComment	Optional closure explanation

See Case Lifecycle for all lifecycle states and close codes.

Webhooks (Recommended)

Subscribe to case.updated and case.closed events for real-time notifications.

See Webhooks for setup, payloads, and event details.

Polling

Query the case endpoint when you need current status:

GET https://customer-api.debitura.com/cases/{caseId}
XApiKey: YOUR_API_KEY

For bulk checks, filter by lifecycle:

GET https://customer-api.debitura.com/cases?lifecycle=Active
XApiKey: YOUR_API_KEY

Related

• Case Lifecycle — Lifecycle states and close codes
• Webhooks — Real-time event notifications
• Payments and Reconciliation — Payment tracking