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Send a chat message

POST 
/cases/:id/chats

Posts a new chat message on a case, visible to both you and the collection partner.

Message Details:

  • The message is attributed to the team member identified by userId
  • The collection partner will receive an email notification about the new message
  • Messages appear in the case chat timeline in chronological order

Prerequisites:

  • The case must exist and belong to your account
  • The userId must be a valid user ID from GET /users belonging to your team

Use Case: Use this endpoint to communicate with collection partners about case progress, provide additional information, or respond to partner questions. Messages sent via this endpoint are equivalent to messages sent through the creditor portal chat.

Request​

Responses​

Chat message sent successfully