Skip to main content

Close a case

POST 
/cases/:id/close

Closes a collection case with a specified close code.

Use Case: Use this endpoint to formally close a case when collection is complete or cannot continue. The close code determines the reason and impacts reporting.

Close Code Validation:

  • Paid: Requires at least one payment AND total payments >= outstanding amount
  • PartiallyPaid: Requires at least one payment AND total payments < outstanding amount
  • All other codes: No payment requirements

Valid Close Codes:

  • Paid - Full payment received from debtor
  • PartiallyPaid - Some payment received but not full amount
  • DebtorInsolventBankrupt - Debtor declared bankruptcy or insolvent
  • DebtorUntraceable - Unable to locate or contact debtor
  • DisputedLegalActionDeclinedByClient - Debt disputed, creditor declined legal action
  • WithdrawnByClient - Creditor requested case withdrawal
  • PreLegalExhaustedNoPayment - All pre-legal attempts exhausted without payment
  • StatuteOfLimitationsExpired - Legal time limit to collect has passed
  • SettlementRejectedByClient - Proposed settlement rejected by creditor
  • UnresponsiveClient - Creditor not responding to collection partner
  • Other - Other reason (please provide comment)

Request​

Responses​

Case closed successfully